Ordering & Personalisation
How do I order a personalised canvas print?
Simply upload your photo, choose your size, and select your canvas style. We’ll send you a free preview before printing to make sure you’re happy with the design.
Can I add text, quotes, or custom designs to my canvas?
Yes! You can include names, dates, or quotes at no extra cost. For bespoke designs, just leave us a note at checkout.
What file types do you accept?
JPEG, PNG, and PDF are best. For the highest quality, upload the largest version of your image available.
I have a large commercial order. Can you give me a bigger discount?
Yes, we offer even more attractive rates for large and bulk orders. Please contact our sales department at Paul@legenderryprints.co.uk for more information.
Can I get a custom size?
Yes, We can do almost any size canvas you want starting from 8"x 8" to 54" x 54".
Can I convert a colour image to black and white or sepia?
Yes, you'll have the option to convert colour images into either black and white or sepia images or just leave them as they are.
Our team of expert designers will make sure that they are converted beautifully.
Product & Quality
What makes your canvas prints different?
All our prints are handcrafted in Derry using gallery-grade materials, fade-resistant inks, optional lacquer finishes for longer lasting protection.
Do the canvases come ready to hang?
Yes, every canvas is stretched on a sturdy frame and delivered with wall hangers attached.
What frame options do you offer?
Choose from classic wrap, mirror wrap, or premium float frames in black, oak, or white.
Shipping & Delivery
How long will my order take to arrive?
Personalised orders are usually made within 1 working day. Delivery across the UK & Ireland typically takes 1–2 working days.
How much does delivery cost?
Standard delivery £3.50 Approx 2 working days.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs vary depending on location.
How is my canvas packaged?
Each canvas is carefully wrapped and boxed to ensure it arrives in perfect condition.
Returns & Guarantee
What if I’m not happy with my canvas?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@legenderryprints.co.uk. Please note that returns will need to be sent to the following address:
DTP Printing Ltd
Unit 9 Springrowth House
Springtown Industrial Estate
Derry
BT48 9DS
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@legenderryprints.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paul@legenderryprints.co.uk.
Trade & Dropshipping
Do you supply trade customers?
Yes, we’ve been supplying trade customers for 20+ years, from independent retailers to large furniture stores.
Can you dropship for my business?
Absolutely. We offer white-label dropshipping — we print, pack, and ship directly to your customers with no branding.
How do I get trade prices?
Please contact us via the Trade Enquiry Form. We’ll send you a tailored price list based on your business needs.
Payments & Security
What payment methods do you accept?
We accept all major debit/credit cards, PayPal, Klarna, and bank transfers for trade customers.
Is my payment secure?
Yes, all transactions are processed through secure, encrypted payment gateways.
What is your company address?
Trade canvas company Ltd.
Unit 9 Springrowth House
Springtown Road
Derry
BY48 0GG